Cancellation & Refund Policy

1. No General Refunds

ArxDura services are delivered as automated infrastructure deployment and hardening. Once payment is processed and service delivery has begun, refunds are generally not available.

2. Refund Exceptions

Refunds may be considered in the following circumstances:

• Service Not Delivered: If ArxDura fails to deliver the purchased service tier within the specified timeline due to technical issues on our end
• Billing Error: If you were charged in error (duplicate charge, incorrect amount, unauthorized charge)
• Duplicate Payment: If you accidentally made multiple payments for the same order

3. Refund Request Process

To request a refund, you must:

1. Contact us within 24 hours of payment if requesting due to billing error or duplicate charge
2. Contact us within 7 days of payment if requesting due to service not delivered
3. Provide your order ID and reason for refund request
4. Allow up to 14 business days for refund processing

4. Service Cancellation

Since ArxDura services are one-time deployments rather than ongoing subscriptions:

• There is no ongoing subscription to cancel
• Once delivered, AWS infrastructure remains in your account
• Ongoing maintenance and updates are your responsibility unless purchased separately
• You may request additional deployments or upgrades at any time

5. Dispute Resolution

If your refund request is denied, you may:

• Request a review of the decision through our customer support channels
• Dispute the charge with your payment provider (Stripe, credit card issuer)

We reserve the right to dispute chargebacks if we believe the refund is not justified.

6. Credit Card Disputes

If you initiate a credit card dispute (chargeback) without attempting to resolve the issue with us first:

• We may defend the chargeback with supporting documentation
• Successful defense may result in the original charge being reinstated
• Future service may be declined for accounts with unresolved disputes

7. Special Circumstances

In rare cases, we may offer partial or full refunds when:

• Automated deployment causes unexpected data loss (provided you followed backup procedures)
• Service deployment is incompatible with your specific AWS configuration
• You experience significant hardship that warrants consideration

These decisions are made on a case-by-case basis.

8. How to Contact Us

To request a cancellation or refund, please:

1. Visit our Contact Us page
2. Select "Refund Request" as the inquiry type
3. Provide your order ID, email address, and reason for request
4. We will respond within 24-48 business hours